What Can Be Deleted
Upon your account deletion request, the following data is permanently deleted from our servers:
- Supabase Auth account records and related account verification data
- Cloud backup files and backup metadata records
- Partner invitation codes, partner access records, and shared calendar snapshot records
- Community profile, moderation queue, posts, comments, reactions, bookmarks, reports, and blocking records
- Game profile, scores, reward coupons, promotional Plus records, and RevenueCat customer data connected to the Olarya app user ID
How to Request Deletion
Follow these steps to delete your account and server-side data. This flow starts the real in-app account deletion process; if you cannot access the app, the web page and email remain fallback channels.
- Step 1: Open the Olarya app and go to the Profile screen.
- Step 2: On the Profile screen, tap "Delete my account".
- Step 3: Confirm the deletion on the confirmation screen. When the process completes, you are signed out and local data on the device is also cleared.
- Step 4: If the in-app option does not work or you cannot access the app, email us using the template below.
Support Email Template
Copy the following template and send it to support@tupapp.com:
Subject: Account Deletion Request
Hello Olarya Support Team,
I request the deletion of all data associated with my account.
Registered email address: [YOUR EMAIL ADDRESS]
Thank you.Processing Time
Account deletion requests are processed within a maximum of 30 days. You will be notified via your registered email address once the deletion is complete.
During the processing time, your account is deactivated and access to your data is blocked.
Local Data
Data stored locally on your device (cycle profile, daily logs, period history, notification preferences, etc.) cannot be deleted by the server. To delete this data:
- Use the Profile > Clear all data option in the Olarya app.
- Alternatively, uninstall the app from your device.
For more information, review our Privacy Policy.